We’re here for you
We’ve answered the most common questions just below. If yours isn’t there, simply email us at : contact@celena-studio.com
We’ll get back to you very quickly.
QUALITY
Are GAB bags made of genuine leather?
Are GAB bags made of genuine leather?
Yes. All our bags are crafted from full-grain or premium certified leather.
How should I care for my bag?
How should I care for my bag?
Use a soft cloth and a suitable leather conditioner. Avoid water, heat or abrasive products.
Do your bags come with a warranty?
Do your bags come with a warranty?
Yes, every bag includes a 12-month warranty covering manufacturing defects.
SHIPPING
What are the delivery times?
What are the delivery times?
Delivery takes 6 to 10 business days, depending on your country.
Will I receive a tracking number?
Will I receive a tracking number?
Yes — a tracking link is automatically sent once your order ships.
Which carriers do you use?
Which carriers do you use?
We work with trusted international carriers such as DHL, YunExpress, and Colissimo International depending on the destination.
RETURNS & REFUNDS
Can I return an item?
Can I return an item?
Yes, you can return your order within 14 days of delivery.
Are returns free?
Are returns free?
No.
Return shipping costs are always paid by the customer, regardless of the country.
When will I get my refund?
When will I get my refund?
Within 3 to 7 business days after your return is received and checked.